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Comment: Sent by Enquiry form 04/11
Thank you.
Received my Franke Sink Pack this morning exactly within the 1 hour time slot promised.
Don't normally leave feedback but have been so impressed with your company felt I had to.
Absolutely no hesitation in recommending you. Will definitely use you again.
Best price, brilliant service.
AM
Northampton
10th August 2011
Dear Lyn(ne)
May I take this opportunity to express my sincerest thanks for your efforts on Monday.
To source me a tap that had been discontinued and no more stock existed was customer service at it’s best!
In these days where the easy thing to do is to say that nothing can be done, it is so gratifying to find a person within an organization who is prepared to put themselves out to assist and –even better –to have the knowledge to find what is required!!
Working in a service industry myself, I know what good customer service means, and am very grateful that you put yourself out to assist.
Once again many thanks -- you are a credit to your Company.
Best regards,
Hugh
Kent
Delighted with the service we have received. The delivery men called in advance to make sure we were home and basically you delivered when you said you would - with a quality product!
Many thanks - and sorry about the 'panicky' email this morning.
Regards from one happy customer,
Claire D
The plumber came back yesterday and fitted the sink and taps and they are absolutely wonderful. The fittings with the sink were wrong, something about not having an overflow or something (I was at work so not privy to these discussions, and I don’t care) it is absolutely brilliant. You were so right about the taps. I know I found your firm totally by chance clicking around on the internet, but what a lucky find it was. I am so impressed by your knowledge, care and kindness. I think if it were not for you and your company, I would have a bucket in the corner instead of a sink! I have the name of a carpenter who will re-site the hinge so I can have a door on again rather than the open-plan look. I just wanted to express my gratitude as I think that people are quick to moan, but slow to praise and I really cannot thank you enough for the level of service and support received.
I might have to start a fan club!
Thanks again,
Don and Kate C
Oxfordshire
We are now the proud owners of the Blanco Metra 9E.
It looks great in the corner of our kitchen.
During the course of the last few weeks we have not had a sink at all due to a disasterous kitchen fit.
You could not have been more helpful and supportive., keeping us up to date with every aspect of our purchase.
Many Thanks to you and your team for restoring our faith in human nature.
We will have no hesitation in using you again for future purchases.
Many Thanks,
Diane R
with best wishes
Susie
Comment: When I normally read customers reports/comments on products and service it is always in the back of my mind they are created by marketing members of that company.
I can assure you this communication is not so.
I purchased a Carron ceramic Coral sink some 5 years ago from this Company and when it developed a crack I thought I would have problems getting a replacement , particulary after my first sounding out conversation with the manufacturers.
But I am pleased to report that despite some manufacturers issues MIKE at KS&TD has come up trumps and arranged a brand new replacement sink for me.
I am delighted ( and amazed ) at the level of customer service from Mike and his Company considering at this stage I was not even purchasing anything from their business. To receive Emails -telephone updates on the replacement from him on a regular basis was so unusual from a supplier these days..
Have encouraging to find that good old fashioned After Sales Service is still around......I thought it had gone for ever.
John B Kent.
Thank you very much.
Regards, Diane
30th July.
Comment: Just wanted to let you know how impressed I am with the service I received from your company when I recently bought a FRANKE ATLANTIS ALG 654 RHD GRAPHITE SINK & ASTRACAST FINNESSE TAP (Your Ref; SW/LE/ST/87) from you.
The sales person, who I only know as Mike, was exceptionally helpful and I have to say that his communication and customer liason skills are absolutely brilliant.
I shall most definitely recommend you to all my family, friends and colleagues.
S &D T
Sheffield
31.03.2010
Thank you very much for the order you sent me
It all arrived exactly on time and beauifully packaged. It restored my faith in people and the internet. I will recommend you to everyone I know.
CS LEEDS
recieved 18/3/2010.exactly what i ask for.thank you for a quick delivery D. M. Tyne and Weir
18.3.2010
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It appears everything got here fine.
We love all the pieces and parts!
You guys did a fantastic job in each and every aspect of the transaction.
Your warehouse guys packed it great and really did a super job in getting it to Intercargo somehow.
And Lynne, you did a super job in every possible way. I can’t tell you how pleased and impressed we are with your service!
Thanks so much for putting in the extra effort to get this transaction complete and the sink to me. I’m sure it wasn’t the easiest sale you ever experienced.
If you ever make it to Colorado I will most certainly buy you as many beers as you can drink!