Price Matching

All price matching must be on a like for like basis and not form any part of a promotion or special offer. In the event of any discrepency the managment's decision is final.

Guarantee
All products come with the full manufacturer's warranty, unless otherwise stated. Please check the warranty length on individual product types.

Once the product is fitted, the product is then covered by the manufacturer's warranty. Kitchen Sinks & Taps Direct cannot be held responsible for any errors in the installation of the product.
 
Prices
All prices shown include VAT. As prices are reviewed frequently to ensure that they are accurate and up to date, prices shown on the site may alter without notice.
 
Ordering
Please ensure that you are ordering precisely what you require to avoid any unnecessary expense later. If you are not sure of a product please contact our Customer Services on 01407 830408 when we will be happy to assist you in choosing the correct product.
 
Delivery
Delivery is to any mainland UK address. If you live in the The Highlands, Channel Islands, Ireland, Isle of Man or any other Uk non mainland area, please contact us for delivery charges. We aim to despatch your order to you within 5 working days from date of order. However, certain special order items may take up to 10 working days from date of order.
Any delivery date given by kitchensinksandtapsdirect.co.uk/Sinkworld is an approximate date and does not form part of any contract with the customer.  Delivery dates can not be confirmed until the morning of the scheduled delivery.  Kitchensinksandtapsdirect.co.uk/Sinkworld can not be held responsible for any expense incurred by the customer for a non delivery.

Change of Delivery Date by Recipient

If delivery is carried out on our 24hour carrier, a notification e mail will be sent to the recipient on the day of delivery giving a 1 hour delivery slot. If on receipt of this e mail the recipient contacts Interlink to amend the delivery date to a later date, meaning the item/s will then be held by carriers for a period in excess of the 24 hour period, Sinkworld and Kitchen Sinks and Taps Direct can not be held responsible for any damage to the items on receipt.

 
DAMAGED GOODS
 
Inspection
Please inspect the delivered items as soon as possible after delivery. Any damage or fault/problem with the order must be reported to us, by phone 01407 830 408 or e mail at enquiries@kitchensinksandtapsdirect.co.uk within 48 hours of delivery, any claim for damages, faults or problems after this time will not be considered.  This does not affect your guarantee or statutory rights
 
 Deliveries
 
Deliveries are carried out by our transport, independent carriers or by the manufacturers themselves. Some orders may be delivered in more than one drop.
Whilst we make every reasonable effort to deliver promptly and within the expected time frame, there maybe situations beyond our control which we cannot be held responsible for. We will make every effort to keep you informed as soon as we are made aware of any situation that will effect your delivery.


 
Inspection
Please inspect the delivered items as soon as possible after delivery. Any damage or fault/problem with the order must be reported to us, by phone or e mail within 48 hours of delivery, any claim for damages, faults or problems after this time will not be considered. This does not relate to any fault\problem found later that could not be seen easily on a reasonable initial inspection, however this type of fault\problem must be reported within 14 days from date of delivery.  This does not affect your guarantee or statutory rights
 
Installation
The prices quoted are for purchase\delivery of products and does not include any installation/fitting.
We cannot accept liability for damages or errors if goods have been fitted/used.
We recommend that you do not arrange dates for any installers\fitters or remove/discard any old kitchen sink equipment until the NEW sink equipment has arrived and been checked for damages.
 
Cancellations
You can cancel your order at any time from point of ordering up to the delivery date, and then within 7 working days from the day after the date of receiving the goods, without giving a reason. You can do this by phone, email or in writing. The goods must be returned in perfect saleable condition & unused with their original packaging likewise. Returning the goods is at your own expense and this is non-refundable. If goods are returned due to any reason other than damage or incorrect item/s supplied delivery charge will be deducted from any refund made.  If Kitchen Sinks & Taps Direct have to incur the cost of the collecting the goods for whatever reason, a deduction will be made from the refund to cover the direct cost of collecting the goods but the goods will be the customers responsibilty until they arrive back at our warehouse for examination. By asking ourselves to collect the goods you accept this condition. The full amount for the returned goods, minus any deduction for collection, will be refunded within 30 days of the date of cancellation notification using the original method of payment. This does not affect your statutory rights as a consumer.
 
Returns
If you wish to return an item that is not an error on our part, and/or the situation is not covered by the above paragraph on cancellations, then again the goods must be returned in perfect saleable condition & unused with their original packaging. Returning the goods is at your own expense and this is non-refundable. We might have to ask the manufacturer to accept it back and this can incur a re-stocking charge which may be as high as 30% of the value of the goods. Please ensure that you are ordering precisely what you require to avoid any unnecessary expense later. All items are to be returned  within 7 days from date of delivery after this time no returns will be accepted. Any delivery costs charged wil not be refunded.
Please note where free delivery is given, if any item off the order is returned for any reason other than damage then the sum of £20. 00 (standard delivery fee) will be deducted from the refund.

Any spares or accessories ordered cannot be returned if you have made an error. Plumbing kits ordered with sinks are sold on a non return basis. Please make sure you are ordering precisely what you require.
 
Payment
Credit Cards - We accept Visa, MasterCard, Switch and Delta. When you place your order we take full payment for the goods. If for some reason there is going to be an extended delay in delivery you can have the opportunity to cancel the order with a full refund, or we can credit your card until the goods are available. Otherwise your order is committed and delivery will take place without further reference to us apart from contacting you with a delivery date.
Cheques or Postal Orders - We also accept cheques or postal orders, However all cheques must clear the bank before the order will be processed.
Cheques should be made payable to Sinkworld.
The  transaction on your credit card statement will be shown as Sinkworld.
 
After you have made your purchase, you will receive an email confirmation. Please keep the email for your records
 
Refunds
 
Any refund due on returned or cancelled goods, will processed within 28 working days from receipt of cancellation/returned goods. Delivery charges will not be refunded. 

Please note where free delivery is given, if any item from the order is returned for any reason other than damage then the sum of £10. 00 (standard delivery fee) will be deducted from the refund.


 
Description of Goods
As all the products that we sell are of a technical nature it is not practical to publish a detailed specification of all the products. All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We do not accept responsibility for any preparation work based on such specifications.

Accuracy of Product Information
All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. Our intention is that all information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. Any action taken by the user of this website remain the responsibility of the individual.
  
Privacy Policy 
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We do not send random marketing emails to personal email addresses (spam).
We will give you the chance to refuse any marketing email from us.
The type of information we will collect about you includes:
  • your name
  • address
  • phone number
  • email address
  • credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
 
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us.
Disclaimer
Disclaimer Conditions of use of Kitchen Sinks & Taps Direct web site.
 
Kitchen Sinks & Taps Direct is owned by Sinkworld
 
 
Whilst information provided through the Kitchen Sinks & Taps Direct web site is believed to be correct at the time of inclusion, Sinkworld makes no representation or warranty concerning it, any hypertext links or any other information obtained directly or indirectly from this web site and accepts no liability for any inaccuracies or omissions in the Kitchen Sinks & Taps Direct web site. All information is provided and is to be used on the understanding that Sinkworld will not be liable for any loss, liability, damage or expense of whatever kind arising, whether wholly or partly and whether directly or indirectly, in consequence of the use of, or any reliance placed upon, such information by the visitor or any other person.
 
Upon ordering with ourselves either online or by telephone or by any other means, you are entering into a contract with us, all information is provided and is to be used on the understanding that Sinkworld is not liable for; losses that were not foreseeable to both parties when the contract was made, losses that were not caused by any breach on the part of the supplier, and business losses and/or losses to non consumers.
 
The contents of the web pages are intended as a guide to the range of products available in the UK. We will make every effort to ensure that all the information contained on this site is accurate and up to date but all information should be checked with the manufacturer before purchase. Pictures shown are for illustration purposes only.
 
Sinkworld reserves the right to make changes and corrections to the prices and information, should they be necessary, at any time without notice, before any contract is entered into with a customer. We will make every endeavour to notify any customer who has shown any intent to enter into a contract with us, should any information concerning that intended contract, change. This does not affect any customers with whom a contract has already been agreed.
 
No representation made on our web site is intended to or does form part of any subsequent contract with you nor does it constitute any advice on the suitability of any product for any intended use.
All information will be treated confidentially and in accordance with the legal provisions concerning data protection.
 
 
Copyrights
All rights reserved. The text, images, graphics, sound files, animation files, video files, and their arrangement on the Kitchen Sinks & Taps Direct site are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. Some parts of the site also contain images that are subject to the copyright of their providers.
Contacting us If you have any questions about the site you can contact us on
Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.